Frequently Asked Questions
Have questions? We've got answers. If you can't find what you're looking for, feel free to reach out to our support team.
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Each generation uses Points. The cost ranges from 100 to 400 Points based on the number of iterations selected. The number of conversions you can make depends on your current balance and the Point Pack you've purchased. New users receive 400 free points upon signup. For more details, visit the Pricing page.
We recommend using Iterations and Additional Instructions to guide the AI toward better output. While we can’t refund points for subjective dissatisfaction, if there's a clear technical issue, contact support — we’ll investigate and ensure a fair resolution.
Point Packs are non-refundable once any points have been used. If unused, you may request a refund within 7 days of purchase. Contact support with your order details to check eligibility.
Yes, if a failure is due to a technical error on our side, points are usually refunded automatically. If that doesn’t happen, contact support with the issue details and we’ll resolve it promptly.